Because products are subject to availability, we do not typically accept general returns or sizing-related returns. Please pay close attention to the sizing charts for each product before you place your order and feel free to contact us at store@offlinetv.com with any questions or size exchange requests.

We will do our best to accommodate size exchanges but this is based on the availability on a case-by-case basis. 

Please read below for more details:

Shipping & Processing

Processing an order will take 1-3 business days. Please allow for 1-2 additional days of processing during the holidays.

US domestic shipping will take 2-4 business days and international shipping will take an estimated 7-10 business days.

Pre-Orders

If your size is sold out, worry not! Preorders will run from now until 1/21/2024. Simply follow the instructions on the pre-order product pages, and you should be able to check out per usual and place your pre-order smoothly. 

All the apparel will be made to order from the date that pre-orders are closed. We anticipate that we will need 10-12 weeks to complete production and start shipping things out, but please note that this is our best estimate at the current time. Pre-orders will be made overseas, so there are always potential delays with transit. It could be sooner, and we’ll do our very best to keep it within the quoted time frame - thank you for your patience, support, and understanding!

Once we have the apparel on hand, US domestic shipping will take 2-4 business days and international shipping will take an estimated 7-10 business days.

Incorrect Orders/Cancellations

If you wish to cancel or amend your order, please contact us at store@offlinetv.com. Please note that once your order is shipped out, it can no longer be changed or canceled.

Incorrect Shipping Address

Please notify us of any changes to your shipping address or if the address is incorrect. Once your order is shipped out, we are unable to make changes and cannot provide a refund if your order is delivered to the wrong address.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat, well-lit surface, with the tag and error clearly displayed. In the case of print errors or visible quality issues, you’ll be given the option of a replacement or a full refund. All requests to get a refund/replacement for a damaged or faulty product must be made within 30 days of delivery.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.